Powered by Oracle Cloud, a platform created and managed directly by Oracle, complete, open and secure, covers all layers of the Cloud.

Currently our solution consists of an Oracle platform (PaaS) for the database and an infrastructure (IaaS) for the cloud storage and computing service. These layers integrate the services provided by our software (SaaS) and the technologies used for development, delivery and maintenance.

The Disaster Recovery solution, in the event of a disaster or data damage, is implemented through Oracle Standby Database, while protection against data theft is performed by Oracle Transparent Data Encryption, in compliance with the requirements of the new European legislation on security for critical processes and sensitive data.

Furthermore, security and data protection are ensured at various levels:

• Tier III compliance according to the Uptime Institute
• different certifications (PCI DSS, HIPAA, SOC 1 / SOC 2 …)
• services compliant with the ISO / IEC 27002 safety standard
• ISO 27001 certification
• uninterruptible power supply (UPS) with N + 1 configuration
• detectors and 24×7 CCTV
• access logs and controls implemented in various ways
• redundancy at all infrastructural levels
• advanced intrusion detection system (IDS)

In pharmacovigilance, the validation of the information system, in accordance with the GAMP5 guidelines, is an essential part of a software implementation project.

In addition to a complete and accurate documentation set of standard features (Validation Kit), to help pharmaceutical companies easily obtain software validation, we offer support to verify the correct installation of the system in the customer’s real environment, under operating normals.

In the initial phase of a software implementation project it is important, to speed up the processes, to offer support in order to verify the correct functioning of certain configurations or customizations, performed in accordance with the user’s requirements.

Our qualified team works side by side with the company’s validation team to define and execute installation, functionality and acceptance tests, in a formal and documented way.

This set of documents, together with the validation kit, ensures a fast and cost-effective start-up, enabling SafetyDrugs to be ready for use within days.

Our organization has expertise in different areas, such as functional and operational analysis, project management, information technology, system integration, website development.

We are able to offer customizations of our applications based on user requests, develop new solutions, integrate legacy systems, install and manage operating systems, database servers, clients, websites, antivirus and back-office.

For the consultancy project, we provide a team made up of:

• project manager: supervises and coordinates the team and monitors the progress of the project;
• specialist analyst: expert in the field, performs the analysis and defines the functional and design specifications, if necessary also together with other expert consultants. It also participates in reviews and functional tests;
• system consultant: with in-depth knowledge of the technology, evaluates and chooses the tools, the development environment and supports the system in all phases of the project;
• development group: a group of analysts/programmers with consolidated development skills.

Our organization has expertise in different areas, such as functional and operational analysis, project management, information technology, system integration, and website development.

We are able to offer customizations of our applications based on user requests, develop new solutions, integrate legacy systems, install and manage operating systems, database servers, clients, websites, antivirus and back-office.

For the consultancy project, we provide a team made up of:

• project manager: supervises and coordinates the team and monitors the progress of the project;
• specialist analyst: expert in the field, performs the analysis and defines the functional and design specifications, if necessary also together with other expert consultants. It also participates in reviews and functional tests;
• system consultant: with in-depth knowledge of the technology, evaluates and chooses the tools, the development environment and supports the system in all phases of the project;
• development group: a group of analysts/programmers with consolidated development skills.

The complexity of modern technology infrastructures, which form the foundation on which the applications used every day by small and medium-sized businesses run, is growing day by day, along with the risk of hacker attacks on the Internet worldwide.

Too often we realize the importance and criticality of the telematic network, hardware (servers and PCs) and software (databases and operating systems) only when they stop working properly, due to damage or a virus, preventing us from perform the most basic operations correctly.

SaaS is obviously a solution, but in case of “on premises” installation, our customer can activate the remote monitoring system. In this way, the virtual servers (management, mail and website) and workstations will be monitored online and in real time by our specialized technicians, together with the management of the antivirus system.

This type of management reduces inconvenience and costs in the event of problems, monitoring performance and simplifying system management.

We consider training, customer support and product maintenance the main factors for the long-term success of a software project.

We want to be close to our customers and we use technology to do this: maintenance and support services are mainly provided through our dedicated portal.

Thanks to this portal, requests for assistance reach the technician directly, without having to go through the switchboard, thus accelerating resolution times. The customer, using his credentials, is able to monitor the different stages of the work in progress and is automatically notified when the request is resolved. The whole process, from the opening of the assistance ticket by the Service Desk up to the management of Changes and Releases, is performed on the basis of ITIL best practices.

The result of this method is in the numbers:

• average time taken in charge: 1 hour
• trouble tickets closed within 2 hours of opening: >54%
• customer satisfaction: 85%